PAYMENT REVERSAL
According to article 51 of Law 1480 of 2011, payment reversal means that the customer may request the reversal of the payment made in cases where the purchase is the subject of fraud, corresponds to an unsolicited transaction, the product purchased was not received or when the product delivered does not correspond to what was requested or is defective.
Applies when the customer makes a purchase of goods through electronic commerce mechanisms such as the Internet, PSE, call center and/or any other telesales mechanism or virtual store and a credit card, debit card or any other electronic payment instrument has been used for payment.
Before requesting a payment reversal, the customer must take into account the following points:
- You must file the complaint within five (05) business days following the date on which you became aware of the situations in which payment reversal operates.
- Send the claim to the email comercial@shoesalta.com or to WhatsApp +57317 6451530 with the following information:
o The reasons that justify the reversal of the payment
o Indicate the reason that justifies the request, which must correspond to one of those indicated in article 2.2.3.51.2 of Decree 587 of 2016.
o Value for which the reversal is requested.
o Identification of the bank account, credit card or payment instrument to which the transaction was charged.
Once the request has been submitted, participants in the payment process will have fifteen (15) business days to make it effective and once verified, the discounts will be applied or not.
ALTA SHOES SAS may object to the non-existence of the transaction when the client fails to report the alleged cause or does not provide due support.
CARE
Each pair of ALTA shoes is the result of the work of more than 20 artisans, who infuse them with a part of their heritage and passion. Every stitch, every cut and every detail reflects the commitment of expert hands who work diligently to create pieces of art that come to life with every step.
Behind each piece there are stories of perseverance, tradition and love for the craft. You carry with you a piece of the soul of those who shaped them with such care and dedication.
Here are some tips on how to take care of your shoes so you can keep them in good condition:
- Please note that shoes made of leather may have grains and marks, which are natural attributes of the material.
- They should not be cleaned with any liquid containing alcohol or solvent, nor should they be exposed to perfume, gel, bleach, oils, or aerosols.
- To clean, remove dust with a clean white cotton cloth or a slightly damp cloth. You can apply a specialized colorless or leather-colored protective cream.
- For cleaning, you should not use solvents such as thinner, gasoline, acetone, Varsol, among others, nor should you use detergents, bleaches or washing machines.
- Shoes made of leather should not be washed or immersed in water.
- Shoes made of natural fiber can be cleaned with neutral soap and rubbed with a soft cloth, rinsed well and left to dry naturally. Ovens or heat sources should not be used for drying.