Skip to content


Your cart is empty


If the customer requires to return a product purchased in the Online store , you must take into account the following information:

  • At the time of receiving the product, if you are not satisfied, you have a period of thirty (30) calendar days to return it.
  • The client must communicate to the service channels via email or WhatsApp +57317 6451530 indicating the reason for the return, personal information, order number or invoice.
  • The product must not be used, must not have been modified and must be in perfect condition, and must also contain the original labels, accessories and packaging.
  • The customer must return the product by the same means and in the same conditions in which they received it, assuming the transportation costs and other costs involved in returning the product.
  • ALTA SHOES SAS will recognize the value paid by the client by providing a credit balance to redeem the products available in And if you want to exchange it for another product of greater value, you must assume the surplus.