Login

Language

Cart

Your cart is empty

CHANGE POLICIES

ALTA SHOES SAS, from its website www.shoesalta.com , offers the service of selling its products on a secure platform, facilitating the procedures involved in the purchasing process, including the exchange of its products:

Time to make the change. Upon receiving the product and if the customer is not satisfied with it, he or she has thirty (30) calendar days to make the change.

Terms and conditions for exchanges. ALTA SHOES SAS will accept the exchange if the product meets the following requirements:

  • Not having been used.
  • Must have all labels and tags.
  • It must not be modified or altered from its original state.
  • It should not be dirty
  • It should not have traces of chemicals that discolor or damage the product.
  • The shoe shape must be perfect.
  • It should not present inconsistencies due to cleaning or washing.
  • Product exchanges are made by reference, size or colour and for the value at which they were purchased. If the value is higher, the customer must assume the additional cost.
  • Promotional products cannot be exchanged for color; size exchanges are subject to availability. If the discounted color is sold out, the discount will not be transferred to the full-price color.

Process to make the change.

  • The client must contact the customer service channels via email comercial@shoesalta.com or WhatsApp +57317 6451530
  • The customer must indicate: reason for the change, personal data (identification number, email, address), order number or invoice with which the purchase was made.
  • To make the change, the customer must assume the cost of shipping the product to the main warehouse of ALTA SHOES SAS located at Calle 16 # 4 - 15 Jamundí, Valle del Cauca, Colombia and the cost of return shipping to the address provided by the customer.
    In the event that the customer receives a product that is incorrect in size, color, reference or is part of the warranty policies, ALTA SHOES SAS will assume the cost of shipping and schedule the collection of the product at the address provided by the customer.
  • In case the product that the client wants is not available, a credit balance will be generated in his/her favor to be redeemed.
  • Once the conditions of the product have been verified, ALTA SHOES SAS will have three (03) business days to inform the customer if the product meets the criteria established herein to make the exchange or return for size, for the wrong product, or for a credit note.
  • If the change is accepted, it will be sent to the customer, taking into account the times stipulated in the shipping policy.