WHEN CAN I REQUEST AN EXCHANGE OR RETURN?

If you want to exchange or return your product, you can do it in the following ways:

• Make your request electronically, filling in the data requested in the REQUEST A CHANGE OR RETURN form on our website www.shoesalta.com
• Send an email to info@shoesalta.com, indicating the reason for your change and order number, and you will receive a response in a maximum of 24 hours.
• Through our online store, in the customer service chat.
• In any of the above, you must provide the following information:
• Product purchase date
• Product reference
• Order No. and payment support

National Shipments (Colombia)

• The product will be sent to the address registered in your purchase.
• After making the payment through the payment gateway, you will receive an automatic email informing that your order has been created.
• The moment ALTA makes the dispatch, you will receive an email with the generated guide number and updates that will allow you to track the status of your shipment.
• Order processing may take 1 to 2 business days.
• ALTA ships from Monday to Friday, during business hours, excluding weekends and holidays.
• Delivery times vary between 3 and 5 business days from the date of shipment, depending on the destination.

International Shipping (The rest of the world)

• You can make your purchases from anywhere in the world. The product will be sent to the address registered in your purchase.
• International shipments are made with the transport company DHL.
• As soon as you make your purchase, you will receive an email notification with the guide number and later, updates on the most recent movement of your order.
• Order processing may take 1 to 2 business days.
• ALTA ships from Monday to Friday, during business hours, excluding weekends and holidays.
• Delivery times vary between 5 and 10 business days from the date of shipment, depending on the destination.

We believe it is our passion, distinctive aesthetic, technical expertise and lifelong love of shoes.